Reference

Our Legal Terms Explained Clearly

At attheraces, our legal framework sets out how we operate, what rights you hold as an account holder, and how jurisdiction applies to your use of this platform.

Jurisdiction-Dependent AccessData Protection CommitmentsAccount Holder RightsCookie PolicyTerms of Use

Explore the Lobby Read FAQ

How Our Legal Policies Apply to You

attheraces Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use govern every interaction you have with attheraces — from account creation and identity verification through to how you fund your wallet using UPI, Paytm or PhonePe, and how withdrawals are processed. These policies define the rules of engagement: what we commit to

1
doing, what we ask of you, and how disputes are handled. Eligibility to use our platform depends on the laws applicable in your location; it is your responsibility to confirm that access is lawful where you reside. We update our legal documents periodically, and continued use
2
of the platform after any update constitutes acceptance of the revised terms. We recommend you review the date stamp on each policy page whenever you return.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about our terms, a data access request, or need clarification on how a specific policy applies to your account, our support…

HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We take our legal obligations to you seriously — here is a concrete breakdown of how we manage your data, secure your account and respond when you ask us to act on…

Data Retention Policy

We retain your personal data only for as long as required by applicable law or for the period your account remains active. Once you close your account, data is deleted or anonymised on a defined schedule.

Cookie Usage

We use strictly necessary cookies to keep your session active, and optional analytics cookies that you can decline at any time via the cookie consent banner shown on your first visit to the site.

Account Security Practices

Your password is stored as a salted hash — we cannot see it in plain text. Two-factor authentication is available in account settings and we strongly encourage you to enable it.

Right to Access Your Data

You may request a full export of the personal data we hold on you at any time by contacting our legal team by email. We fulfil data access requests within the timeframe required by applicable local law.

Right to Request Changes

If any personal details we hold are inaccurate, you can ask us to correct them via your account settings or by contacting support. Corrections to identity documents require re-verification for security reasons.

Third-Party Data Sharing

We share your data with third parties only where legally required — such as payment processors including UPI, Paytm and PhonePe — or where you have given explicit consent. We do not sell your data.

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your rights and how our policies work in practice. If you do not find your answer here, our legal support channel is available by email.

Access depends on your local law and the specific state or region you are in. It is available where local law permits. You are responsible for confirming that use of the platform is lawful where you reside before opening an account.

We collect your name, date of birth, email address, contact number and the identity documents required for verification. Payment data such as UPI handles or Paytm wallet details is processed by our payment partners, not stored directly by us.

Send a written request to our legal team email address. We will verify your identity, then compile and send your data export within the period required by applicable law — ordinarily within 30 days of a valid request.

Yes. You may request account closure and data deletion by contacting our legal team in writing. Some data must be retained for the period required by law — for example, transaction records — but the rest is deleted or anonymised on our scheduled cycle.

We use strictly necessary session cookies that cannot be disabled, and optional analytics cookies. You can decline optional cookies at any time through the cookie consent banner or via the cookie settings link in the site footer.

Formal complaints should be submitted in writing to our legal contact address. We acknowledge receipt within two working days and aim to reach a resolution within 30 days. If a dispute cannot be resolved internally, our terms specify the applicable jurisdiction and process.

We display a 'last updated' date at the top of each policy page. Where a change is material, we send a notification to your registered email address. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

Our Legal Terms Explained Clearly

Reach Us About Legal Queries

Data Handling, Cookies and Account Security

Data Retention Policy

Cookie Usage

Account Security Practices

Right to Access Your Data

Right to Request Changes

Third-Party Data Sharing

Frequently Asked Legal Questions

01 Is attheraces legally available for me to use in India?

02 What data does attheraces collect when I create an account?

03 How do I request a copy of my personal data?

04 Can I ask attheraces to delete my account and personal data?

05 What cookies does the platform use and can I opt out?

06 How are disputes or complaints handled under your legal terms?

07 How will I know when the legal terms have been updated?

Related Pages